Terms & Conditions
These Terms & Conditions apply to bookings and activities provided by First Class Football and First Class Sport (“we”, “us” or “our”).
By making a booking, the parent or guardian confirms that they have read and accepted these Terms & Conditions on behalf of themselves and, where applicable, the participating child (“Participant”).
1. PARTICIPATION, SAFETY AND RESPONSIBILITY
We take reasonable steps to provide a safe environment for all Participants.
Parents and guardians are responsible for ensuring that their child arrives with suitable clothing and equipment for the activity. This includes appropriate sportswear, footwear and shin pads where required.
A participant may be prevented from taking part in an activity where, in our reasonable opinion, they do not have the equipment or clothing necessary to participate safely.
Participation in sporting activities involves an inherent risk of accidental injury. We are not responsible for loss, damage or injury arising from the ordinary risks associated with participation, except where liability arises from our negligence or where liability cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.
2. MEDICAL INFORMATION AND EMERGENCY TREATMENT
Parents and guardians must provide accurate and up-to-date information about any medical condition, allergy, disability, medication or other health-related matter that may affect the Participant's safe involvement in an activity.
If a Participant requires medication, the parent or guardian must provide all relevant details when making the booking and must ensure that the Participant brings any required medication to the activity.
Unless otherwise agreed in advance, Participants who are able to administer their own medication should do so in accordance with the instructions provided by their parent, guardian or healthcare professional.
Emergency Medical Treatment
If a Participant becomes ill or is injured during an activity, we will take reasonable steps to contact their parent, guardian or emergency contact.
Where urgent medical treatment is considered necessary and it is not reasonably practicable to obtain instructions from a parent or guardian beforehand, the parent or guardian authorises us to seek appropriate emergency medical assistance for the Participant.
Nothing in this section requires our staff to provide medical treatment that they are not appropriately trained, authorised or able to provide.
3. ALLERGIES AND ADRENALINE AUTO-INJECTORS
Parents and guardians must tell us about all known allergies that may affect a Participant, including the nature and severity of the allergy and any medication or emergency treatment required.
Participants with a severe allergy may be prescribed an adrenaline auto-injector, sometimes referred to by the brand name EpiPen.
Where a Participant may require assistance with an adrenaline auto-injector, the parent or guardian must contact us before the activity and provide any information and authorisation that we reasonably require.
Any medication must be clearly identified and supplied in accordance with our current medical and medication procedures.
4. BOOKINGS
4.1 Bookings may be made for any available activity for which the Participant meets the applicable age and eligibility requirements.
4.2 Places are subject to availability and are generally allocated on a first-come, first-served basis.
4.3 We may stop accepting bookings when an activity reaches capacity or where it is otherwise reasonably necessary to do so.
4.4 Full payment is normally required when making a booking unless we expressly state otherwise.
4.5 Prices shown for courses are for the complete course rather than an individual day unless the booking information specifically states otherwise.
4.6 Payments are taken in pounds sterling (GBP).
4.7 Where a credit has been issued, the instructions provided with that credit will explain how it may be redeemed.
5. MEDICAL CONDITIONS
It is essential that you tell us about any medical condition, allergy, medication or additional requirement that may affect the Participant's involvement in our activities.
Information supplied must be accurate and kept up to date.
If relevant medical information is not disclosed, we may be unable to allow the Participant to take part where we reasonably believe that participation would present a safety risk.
6. BOOKING CONFIRMATION
Once a booking has been successfully completed, a confirmation will normally be sent to the email address provided when booking.
Please ensure that the email address supplied is correct.
If you do not receive confirmation, please check your spam or junk folder and contact us to verify that the booking has been received.
A booking should not be assumed to have been successfully completed solely because an attempted payment or online application has been made.
7. CANCELLATIONS AND REFUNDS
7.1 Cancellation with more than 48 hours' notice
For holiday camp bookings, cancellation must be received more than 48 hours before the scheduled start time of the booking.
Where the required notice is given, you may choose either:
- a credit towards a future eligible booking; or
- a refund to the original payment method.
Unless otherwise stated when the credit is issued, credits provided under this section do not expire.
7.2 Cancellation with less than 48 hours' notice
Where cancellation is received less than 48 hours before the scheduled start time, no refund or credit will normally be provided and the value of the booking will be lost.
This does not affect any statutory rights you may have.
7.3 Illness or injury
Where cancellation is due to illness or injury, we may ask for reasonable supporting medical evidence before issuing a credit.
You should contact us before the relevant course or activity begins wherever reasonably possible.
8. CANCELLATION OR CHANGES BY US
We reserve the right to cancel an activity where reasonably necessary, including where there are insufficient Participants, circumstances affecting the venue, safety concerns or circumstances outside our reasonable control.
If we cancel an activity and cannot provide the booked service, we will offer an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include an alternative session, credit or refund.
Where we offer an alternative activity, we will explain the options available to you.
9. SUBSCRIPTIONS
Subscriptions are recurring monthly arrangements unless otherwise stated at the time of purchase.
Displayed school term or activity dates do not automatically suspend or cancel a monthly subscription.
You remain responsible for subscription payments until the subscription has been cancelled in accordance with the applicable cancellation procedure.
Non-attendance at a booked session does not automatically entitle you to a refund.
Cancelling a subscription
To cancel a subscription, please contact us at info@firstclassfootball.com.
We currently require at least 14 days' notice before the next scheduled payment date.
Where notice is received fewer than 14 days before the next payment date, cancellation will normally take effect from the following billing period.
If we cancel a class because minimum attendance numbers have not been achieved, any refund, credit or other remedy will be handled in accordance with the terms applicable to that booking and your statutory rights.
10. SPECIAL OFFERS, DISCOUNTS AND PROMOTIONAL CODES
Promotional codes, vouchers and discounts:
- may only be used for the purpose stated;
- are subject to any eligibility requirements stated with the promotion;
- cannot normally be combined unless expressly stated;
- may be limited to one use per customer or booking; and
- must be used within any stated promotional period.
We may withdraw or amend a promotion before a qualifying booking has been made, subject to applicable law.
Once a booking has been validly made using a promotion, its terms will apply to that booking.
11. PRIVACY AND PERSONAL INFORMATION
We process personal information in accordance with applicable UK data-protection legislation.
Information we collect may include details supplied when registering or making a booking, such as names, contact information, Participant information, booking and payment information, and relevant medical or emergency information.
Depending on how our websites and services are used, we may also collect technical information such as IP addresses, browser and device information and information about website usage.
We use personal information only where we have an appropriate lawful basis and for purposes such as:
- administering bookings and providing our services;
- processing payments;
- communicating important information about activities;
- protecting Participants and managing health and safety;
- maintaining and improving our websites and services;
- complying with legal and regulatory obligations; and
- sending marketing communications where permitted by law.
We may use carefully selected service providers to perform functions on our behalf. Where those providers process personal information for us, appropriate data-protection arrangements will apply.
We do not sell personal information.
More detailed information about how personal information is collected, used, retained and shared, together with information about your data-protection rights, should be provided in our separate Privacy Notice.
12. COOKIES AND WEBSITE TECHNOLOGIES
Our websites may use cookies and similar technologies for purposes including website functionality, security, remembering preferences, analytics and, where applicable, marketing.
Where consent is legally required for a particular cookie or similar technology, it will not be used unless the required consent has been obtained.
Further information about the cookies we use, their purposes and how preferences can be managed should be provided in our Cookie Notice and through our website cookie controls.
13. THIRD-PARTY WEBSITES
Our websites may contain links to websites operated by third parties.
Third-party websites operate independently and may have their own privacy policies, cookie policies and terms. We recommend reviewing those policies before providing personal information to a third-party website.
14. CONTACTING US
If you have a question about a booking, cancellation, subscription or these Terms & Conditions, please contact:
First Class Football / First Class Sport
Email: info@firstclassfootball.com
Questions concerning the use of personal information should be directed using the contact information provided in our Privacy Notice.
15. YOUR STATUTORY RIGHTS
Nothing in these Terms & Conditions is intended to exclude, restrict or otherwise affect any rights or remedies that you have under applicable consumer law.